New Patients at Wilcox Family Chiropractic
Since chiropractic care involves a series of visits, with each one building on the ones before, it’s important that our relationship can go the distance. As Chiropractors in Kentwood we’ve found that one of the best ways to have successful patient relationships is to explain everything in advance. No surprises!
Your First Visit
Your initial visit will last for about 60 minutes. You will begin with a warm greeting from our new patient assistant who will help you complete any paperwork, which will help the doctor to understand the nature of your complaints.
After review of your health history, the doctor will examine you to determine if chiropractic care is appropriate for you and then explain why and how chiropractic works.
Second Visit
After signing in and being greeted by our front-desk staff member, you will be taken to the exam room and the doctor will give you what is referred to as a “Report of Findings.” This consists of a colorful brochure filled with personalized information regarding your specific complaint that the doctor will explain to you along with details of what your treatment will consist of, and how much it will cost.
If you are accepted for care at our office, your Kentwood Chiropractor will then give you a spinal adjustment and home instructions, if necessary. This may include icing, activity restrictions, stretching or suggestions for comfortable sleeping. If time is available and the doctor thinks it may be of help, you could get a 10-minute complimentary massage during this visit as well. A posture assessment is also performed at one of the first visits (unless pain prohibits) and the results will be given at the following appointment. This is included with your chiropractic treatment and is of no extra charge.
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Dr. Justine is incredibly detailed and calming. Can’t wait to get started with my chiropractic journey! -
I felt very welcome and cared about!
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Just interested in being of help. No upselling, no hype. Just competent and well explained treatment. Thanks!
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They were absolutely wonderful, kind, and professional. I’m very grateful for their talents.
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I felt very valued and cared for during my first visit. Everything was explained to me before and as it was being done. I felt safe and that I was in good hands the entire time. Everything was handled very professionally while also feeling personable.
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I’m glad I chose Wilcox Family Chiropractic as my first experience with a chiropractor. Doctor Justine explained every step to me and was very friendly and professional. I’m looking forward to my future visits! Thank you!
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Wilcox Family Chiropractic office is clean, organized, and I was promptly greeted when I walked inside. I also loved the essential oils being diffused! I very much enjoyed the semi-private rooms where I received specific care and instructions. Overall, this was a great first experience and I would highly recommend any friends and family to check out this office!
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Dr. Justine is amazing! She did the most thorough exam I’ve ever had. She explained everything during the adjustment. She was reassuring and kind. I finally feel confident that I will get relief from pain and discomfort. The office staff are friendly and patient.
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It was the warmest welcome I’ve ever received from a medical office.
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Awesome first visit. I was very impressed with the entire process. The staff put me at ease, as this was my first visit to a chiropractor, and was extremely helpful.
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Everyone was very nice. Thank you so much for a great first visit.
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Dr. Wilcox could not have been any nicer or professional. Very Patient. Explained everything. Kept asking me if I had any questions. Very thorough!
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From the moment I walked in the staff was very friendly and greeted me right away Justine is amazing very caring knowledgeable does a great job I felt relief from my first visit.
A Typical Office Visit
Each visit begins with a greeting to you by our front-desk staff and with you signing in. We use ‘travel cards’ which will be given to you upon signing in. You will then be told which room to go by room number or you will be asked to have a seat at the end of the hallway and to enter the first room that is vacant. Dr. Wilcox or Dr. Justine will then review your progress, perform a brief evaluation and then adjust your spine.
Any home instructions will be discussed and after a brief stop at the front desk to return your travel card and confirm your next appointment, you will be on your way.
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